Job Duties:
Manage the hotline team to ensure smooth operations and provide best-in-class customer service to customers
Provide training and support to teammates on product knowledge, case handling and customer service skills
Monitor and keep track on the regulatory environment to ensure process are aligned with company compliance and regulations
Work closely with other departments for case resolution and streamline workflow to enhance customer experience
Handle ad-hoc projects and tasks
Requirements:
University gradate with a minimum of 5 years of solid industry experience in Customer Service Operations of Call Center / Service Counters
Strong business sense of customer service and operations management
Knowledge of insurance industry would be an advantage
Proficient in English, and Chinese, spoken and written
Qualified license of IIQE Paper 1, 3 and 5
Experience in complaint handling, perferably in insurance and financial institutions, advantage wit supervisory experience
