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Job Overview

1st / 2nd Line Technical Support

Location: City of London, London Salary: £Negotiable
Type: Permanent Contact: Kerry Woods
Posted: about 1 month ago

My client a large professional services firm is currently recruiting for an excellent customer facing 1st/2nd Line Service Desk Engineer on a 12 month fixed term contract. The role will involve a lot of face to face contact with internal employees so you will need to be an excellent communicator and be used to working under pressure solving problems with a calm approach. You will be used to dealing with VIP's and other stakeholders on a day to day basis.

Key technical skills required include;

  • Windows 7, Windows 8.1 and 10
  • Dell workstations/Laptops
  • Remote Desktop/Terminal Services
  • Office 2010, 2013 and 365BYOD - iOS / Android / ActiveSync / Mobileiron
  • Remote Working / Citrix / RSA token configuration
  • Active Directory Administration
  • PC networking skills
  • Knowledge of SCSM/SCOM
  • Hardware Support
  • Microsoft Exchange Administration
  • Also, the ability to present and communicate with staff up to Director level.
  • Must have a good working experience of automated Service Management / Service Desk toolsets.
  • Strong independent knowledge of SCSM.
  • Efficient call management skills
  • Excellent telephone manner and customer service skills

Salary £30-40k depending on experience. If interested please send a current CV ASAP. Immediate interview slots available.

Eames Consulting is acting as an Employment Agency in relation to this vacancy.