This is a Conduct advisory and oversight role within Compliance where you will be responsible for supporting the implementation, embedding and ongoing development of our Conduct Risk Framework, and associated policies and procedures, to enable our entities to demonstrate compliance with the FCA, Lloyd's and other relevant regulatory requirements.
Help drive forward good conduct for the business to deliver the positive outcomes for our customers / policyholders.
Specific duties include but are not limited to:
- Manage the continuous improvement of the mechanisms that help our business operate in a compliant and customer-focused manner, such as the Conduct Risk Framework, Product Governance Framework associated policies and procedures, ensuring they are reviewed annually and remain up to date.
- Work closely with key functions, such as Delegated Authorities, Underwriting, Claims and Complaints teams to help develop and deliver best in class control framework.
- Help refine and streamline processes and procedures such that the Compliance and the Conduct Risk function can continue to support the business in an efficient and effective manner.
- Engage business functions and provide advice and support on:
- interpretation and adherence to conduct risk policies and procedures;
- conduct risk related queries;
- identifying and analysing conduct risks in the business;
- identifying new and changing regulatory requirements, assessing their impact the business and providing advisory and oversight support over gap analysis and implementation; and
- analysing conduct MI and escalating and providing feedback on potential issues identified.
- Support Product Governance Processes across all entities. This includes providing conduct feedback and challenge in the product approval processes and ongoing fair value assessments, including reviewing associated customer communications and services.
- Support the continuous development and maintenance of the product catalogue working alongside the DUA team to obtain and update key product information and policy wordings from underwriting teams.
- Support Delegated Authority oversight processes ensuring that conduct risks are appropriately identified and mitigated. This includes contributing to the take-on and ongoing due diligence and audit of delegated third parties (e.g. coverholders, DCAs, ARs).
- Regular monitoring of conduct MI to identify conduct risks and undertake customer outcomes assessments and propose mitigating actions.
- Collate reports of conduct MI and other relevant conduct risk updates for key conduct oversight committees, with analysis of key trends and issues.
- Support Complaint Management process by providing ongoing advisory support to complaint officers and maintaining complaint policy and procedure. Ad hoc complaint handling support will also be required.
- Support business change projects from a conduct risk standpoint, and help drive projects to implement conduct regulatory changes.
- Develop and deliver training on conduct risk matters for relevant employee groups.
- Undertake other duties to meet ongoing business needs.
Experience & knowledge required:
- Strong knowledge and experience of FCA conduct regulations, specifically Consumer Duty, ICOBS, PROD 4, DISP, etc.
- Knowledge/experience of working in the Lloyd's/wider insurance market
- Strong communication skills at all levels
- Ability to identify regulatory and compliance requirements, provide practical context and support their implementation
- Solution orientated mentality, with reputation for acting with integrity and ethical decision-making
- Self-starter and highly organised
- Proactive, personable approach with the ability to build relationships to implement change
Eames Consulting is acting as an Employment Agency in relation to this vacancy.
