Business Analyst - Insurance Broking

Knowledge of the London insurance market broking model is essential

Responsible for supporting the successful implementation of the most efficient business processes and projects, to deliver a new operating model.

Responsibilities:

• Report into the Head of Operations to deliver a business analysis role to support the delivery of the new operating model
• Act as point of contact for line of business (LoB) business partners for any insurance operations systems, processes, changes, operation manual updates
• Ensure processes are followed as set out within the Firm's operations manual and processes follow a continual improvement ethos
• Understand the variance between LoB processes
• Document business requirements to aid with the design and delivery of strategic projects/products/services
• Design, document and implement operational practice and process changes
• Support user acceptance testing for operational system changes and strategic projects
• Work with the business throughout the project lifecycle to ensure that operational changes are adopted and any issues that arise are addressed in order to fully maximise project benefits
• Provide insight and metrics with regards to performance and process to design and implement processes improvement
• Work with process and system owners to help deliver continuous improvements
• Ensure the fulfilment of operational items post project/service/product launch and support ongoing process improvements and system developments. This will include supporting renewals, regulatory changes and firm expansion, where necessary
• Work in accordance with the Risk Management Framework, and compliance with policies, including participation in the management of risks (including completion of mandatory training)

Skills & Experience:

• Specialty Insurance experience and knowledge of the London market broking model is essential
• Systems knowledge:
  • Microsoft Office (Word, Excel, Access, PowerPoint, Visio, Teams)
  • Analysis tools, such as JIRA
  • Broking software, including electronic placement softwore (preferably Whitespace) and insurance broking accounting software
• Analytical skills and ability to problem solve through logical thinking
• Excellent written and verbal communication
• Ability to guide and influence stakeholders
• Ability to identify and pursue the successful completion of key project inputs and outputs, at the same time ensuring quality and timeliness
• Able to work across numerous projects simultaneously whilst maintaining active involvement with day to day operations

Eames Consulting is acting as an Employment Agency in relation to this vacancy.