Job Overview

Business Analyst - Insurance Broking

Location: London, England Salary: £70,000 - £80,000
Type: Permanent Contact: Jamie Card
Posted: 10 months ago

Knowledge of the London insurance market broking model is essential

Responsible for supporting the successful implementation of the most efficient business processes and projects, to deliver a new operating model.


  • Report into the Head of Operations to deliver a business analysis role to support the delivery of the new operating model
  • Act as point of contact for line of business (LoB) business partners for any insurance operations systems, processes, changes, operation manual updates
  • Ensure processes are followed as set out within the Firm's operations manual and processes follow a continual improvement ethos
  • Understand the variance between LoB processes
  • Document business requirements to aid with the design and delivery of strategic projects/products/services
  • Design, document and implement operational practice and process changes
  • Support user acceptance testing for operational system changes and strategic projects
  • Work with the business throughout the project lifecycle to ensure that operational changes are adopted and any issues that arise are addressed in order to fully maximise project benefits
  • Provide insight and metrics with regards to performance and process to design and implement processes improvement
  • Work with process and system owners to help deliver continuous improvements
  • Ensure the fulfilment of operational items post project/service/product launch and support ongoing process improvements and system developments. This will include supporting renewals, regulatory changes and firm expansion, where necessary
  • Work in accordance with the Risk Management Framework, and compliance with policies, including participation in the management of risks (including completion of mandatory training)

Skills & Experience:

  • Specialty Insurance experience and knowledge of the London market broking model is essential
  • Systems knowledge:
    • Microsoft Office (Word, Excel, Access, PowerPoint, Visio, Teams)
    • Analysis tools, such as JIRA
    • Broking software, including electronic placement softwore (preferably Whitespace) and insurance broking accounting software
  • Analytical skills and ability to problem solve through logical thinking
  • Excellent written and verbal communication
  • Ability to guide and influence stakeholders
  • Ability to identify and pursue the successful completion of key project inputs and outputs, at the same time ensuring quality and timeliness
  • Able to work across numerous projects simultaneously whilst maintaining active involvement with day to day operations
If you are interested in this role, please apply below or contact me for more information.

Eames Consulting is acting as an Employment Agency in relation to this vacancy.