A leading insurance brokerage firm is looking for a Business Application Support Analyst to join their team based in Witham, Essex.
The successful candidate will provide 1st/2nd line processing and technical support for business application users. Therefore, you will be a key member of the team enabling colleagues to focus on operational efficiency and customer satisfaction.
The responsibilities include:
- First point of contact for queries regarding the firm's Insurance system, providing technical phone and email support.
- Proactively dealing with user issues.
- Escalate all unresolved issues and arrange for external technical support where the issue cannot be resolved in house.
- Log all calls on a ticketing system and monitoring tickets to identify patterns or trends with the aim of reducing issues and reducing customer complaints.
Skills & experience required:
- Experience working within a Service Desk/Technical Help Desk capacity
- Understanding of the general principles of Insurance Broking
- Solid knowledge across IT support concepts, practices and procedures
- Excellent verbal and written communication skills
If you are interested in this role please apply below or contact me for more information.
Eames Consulting is acting as an Employment Agency in relation to this vacancy.
