Job description:
- Successful delivery of the programme and workstreams
- This role works within the client lifecycle design and management delivery team to support delivery of a quality service to our clients and achieve regulatory compliance across the end-to-end client lifecycle, including coverage of AML, KYC, Tax, OTC reform and FM regulations
- Provide change management and project management expertise to support deployment of the programme's operating model into BAU
- Identify and detail related change management requirements
- Documentation of relevant analysis artifacts as required by project governance
- Support functional design, testing and deployment of change initiatives
Key roles and responsibilities:
- Support lead change manager in driving operating model deployment and adoption
- Drive change management efforts to embed operating model changes across geographies, including business impact assessments, communications, training, go-live preparation and post-go live support
- Assist with the roll-out of improved processes and practices, including User Acceptance Testing (UAT), User Verification Test (UVT, as part of project go live, and BAU change deployment
- Manage and engage key stakeholders across client facing divisions, legal and compliance and financial crime risk, etc
- Lead relevant working groups
- Occasional need to work on weekends to support testing and go live activities
Key relationships:
- Effectively manages relevant business stakeholders across the end-to-end client lifecycle, including relationship managers, product teams, COBAM and CET
- Senior business analyst
- Business analysis practice lead
- Business analysts
- Project managers
- CLDM policy implementation
- Regional and local change champions
Qualifications and skills:
- Ability to take initiative, identify opportunities and work with minimal management oversight
- Interpersonal skills in networking, influencing and decision taking
- Subject matter expertise in CDD and CLM system and process
- Strong communication skills – oral, written and presentation
- Senior change management expertise
- Knowledge of CIB, CB and BB business segments, client types and product offerings
- Experience as a change manager or project manager working on a relevant project
- Weighs up benefits of short term tactical and long term strategic options to ensure solutions are delivered to the appropriate scale, scope and timing
- Knowledge of the regulatory environment and the ongoing developments
- Process, commercial and operational awareness needed to develop appropriate solutions
