Job Overview

Client Due Diligence Stream Lead

Location: Singapore Salary: $VP/SVP level
Type: Permanent Contact: Gayathrii Madeei
Posted: over 1 year ago

Job description:

  • Delivery of the programme
  • This role works within the client lifecycle design and management delivery team to support delivery of a quality service to our clients and achieve regulatory compliance across the end-to-end client lifecycle, including coverage of AML, KYC, Tax, OTC reform and FM regulations.
  • Deliver the future operating model for client lifecycle through the programme, focusing on the Client Due Diligence (CDD) workstream.
  • Ensure that CDD functions and processes for effectively managing both new to bank and existing to bank clients are delivered.
  • Validate programme builds throughout delivery iterations.
  • Ensure issues and risks are raised to the business project manager and business architecture team for triage and management.
  • Identify dependencies and adjacencies with other key initiatives and workstreams.
  • Provide guidance and direction to workstream business analysts.

Key roles and responsibilities:

  • Define and deliver target state CDD requirements and processes for new to bank and existing to bank clients.
  • Ensure that target CDD requirements and processes:
    • Fulfil requirements of both group procedure and local regulations
    • Are fit-for-purpose in effectively managing the bank’s financial crime risks across in-scope segments and client types
    • Are designed to be operationally efficient and scalable, with minimal redundant activities or interactions
  • Support technology teams with CDD subject matter expertise throughout the functional design, build and test phases 
  • Work cohesively with:
    • Programme stream leads to deliver the future operating model.
    • Business architecture team for requirements and design guidance.
  • Manage workstream delivery, ensuring:
    • Workstream resources are appropriately utilized to produce deliverables to agreed scope and timing
    • Workstream progresses to schedule, liaising with the programme business project manager to manage delivery to plan and ensure appropriate project management disciplines are being adhered to.
    • Business analyst outputs are reviewed for quality and consistency.
    • Relevant stakeholders are engaged and represented in defining workstream outputs.
  • Identify and escalate key workstream risks, issues and dependencies to the business project manager and business architecture (where required) for ongoing management.
  • Oversee the development of requirements and validation of builds through the iteration process in conjunction with assigned business analysts, SMEs and the business architecture team.
  • Liaise with change teams managing testing and operational readiness activities.

Key relationships:

  • Manages relevant business stakeholders in the front office and back office effectively within the end-to-end CDD and CLM process
  • Programme Director
  • Phase design manager
  • Business project manager
  • Stream leads
  • CLDM governance and programme
  • CLDM business architecture
  • CLDM policy operationalization SME
  • Technology teams
  • CDO teams
  • Programme platform vendor
  • Programme reference user groups
  • Programme change teams and regional change leads

Qualifications and skills:

  • CDD domain expertise gained through operational or change delivery experience.
  • Knowledge of existing CDD processes and systems across in-scope client segments (CIB, CB, BB).
  • Thorough understanding of CDD services and links to other programme workstreams (CLM, orchestration, information, data & MIS)
  • Senior experience as a stream lead or project manager delivering a business change workstream across multiple geographies.
  • Strong problem solving and analytical skills; able to break down complex problems to identify core requirements and define fit-for-purpose solutions.
  • Interpersonal skills in networking, influencing and decision taking.
  • Strong communication skills – oral, written and presentation.
  • Effective at communicating with business and technology stakeholders to gather inputs, socialize proposed solutions and obtain consensus.
  • Knowledge of CIB, CB and BB business segments, client types and product offerings.
  • Weighing up benefits of short term tactical and long term strategic options to ensure solutions are delivered to the appropriate scale, scope and timing.
  • Knowledge of the regulatory environment and ongoing developments.
  • Knowledge of agile practices and processes.
  • Process, commercial and operational awareness needed to develop appropriate solutions.
Job posted by Gayathrii Madeei - Registration Number: R1544112