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Job Description

​​My client is a top tier life insurer with strong business in HK. They are hiring a correspondence assistant manager to join their team.

Job Duties:

  • Resolve written enquires (letter and email) from customers, government sectors, regulatory bodies and agents etc

  • Ensure the quality of all written correspondences and manage to act within standard turnaround time and in compliance with company guidelines

  • Work with other departments for case resolutions and streamline the workflow to enhance customer experience

  • Assist managements on enhancing service standard and improve customer experience

Job Requirements:

  • University graduation in business, finance, language studies or other relevant subjects

  • Good interpersonal and communication skills in verbal and written English & Chinese

  • 4+ years of working experience in financial institutions, preferably in insurance 

  • Candidates with supervisory experience would be a plus

  • Qualified license of IIQE Paper 1, 3 and 5