Job Overview

Head of IT Service Operations & Major Incident Management

Location: London, England Salary: £600 - £650 per day
Type: Contract Contact: Robin Muir
Posted: 2 months ago

Senior IT Service Operations & Major Incident Manager

One of my clients are currently looking for a Senior IT Service Operations Manager to join the ITSM team as a number 2 to the head of the department. Someone who is able to work closely on a range of IT initiatives that are coming through the pipeline, as part of a multi-year Digital Transformation Programme

Due to the significant changes across the business, they are looking for this individual to be pivotal in managing a majority of their Service Operations function, which includes Desk-side and Service Desk Support, Major Incident Management and SIAM implementation and improvement.

This is quite a broad and autonomous role, and vital to the business moving forward.

Due to the nature of the role, you would need to have the following experience:

  • Excellent level of stakeholder management experience, working directly for end clients (preferably large enterprises or FS clients would be highly advantageous)
  • Must be broad in terms of IT Service Operations experience, and would need to have strong SME level knowledge of managing Major Incident, Problem Management and Deskside Support instances.
  • Should have experience with managing cross-functional IT Service teams across Deskside Support, Service Desk and Major Incident Management (3rd parties as well as in-house resources); preferably within a SIAM based service model.
  • Must have a strong understanding on ServiceNow tooling and process improvement. The right candidate would have been instrumental in helping to improve various company support processes using ServiceNow.

This is an urgent requirement, so please get in touch asap.

Eames Consulting is acting as an Employment Business in relation to this vacancy.