Back to Job Search

Job Description

A gobal Top Tier Bank is looking for Head of Service Delivery within the HR unit to join a new establishment in Warsaw, Poland.

Responsibilities

  • Support HR transformation initiatives and facilitate migrations as appropriate as aligned to the strategy. 
  • Ensure required standards of customer service quality are met consistently.
  • Ensure that all required analyses, statistics and returns are completed acurrately and on time. 
  • Deliver HR Statuatory compliance activities, support audits/reviews by auditors/regulator.
  • Compliance with applicable laws and regulations, effective service level and risk management.
  • Timely escalation and mitigation of outsourcing risk and exposure. 
  • Ensure qdequate governance on vendors through periodic review meetings
  • Support implementation of HR Risk Management framework in the country. 
  • Timely completion of the controlled sample tests as applicable.
  • Ensure Operational Risk and Compliance requirements are met.
  • Facilitate audit/ compliance review for Service Delivery and ensure remedial actions are implemented timely. 
  • Partner effectively with the relevant HR partners.
  • Motivate and develop team where required to achieve high levels of performance and job satisfaction through objective setting and review, setting personal development plans and effective communication.
  • Ensure service delivery is within the allocated headcount and budget. 

Key requirements

  • Risk and Governance knowledge and capabilities.
  • Understanding of the HR regulatory requirements.
  • Knowledge of HR processes and products.
  • Sufficient relevant experience within the HR Operations and Service Delivery arena
  • Ability to deal with conflicting deadlines and priorities- comfortable with change and ambiguity.
  • Strong stakeholder management
  • Strong problem solving skills
  • Attention to details
  • Relationship management skills

If you are interested in this role please apply below or contact me for more information.