Head of Service Operations and Service Delivery
One of my clients are looking for a new Head of Service Delivery to report into one of the Directors IT Operations and Service Management. They are embarking on a multi-year transformation programme, which is investing a lot of money is best practice for technology, People and Operational improvement.
This role will be the right hand person to the Director specifically for overseeing and managing the entire Service Management department, through this level of IT Transformation they are going through.
Due to the nature of the role, you will need to have the following experience:
- Must have a strong understanding of all encompassing ITSM processes and have been a process owner for end to end Major Incident, Problem, Change and Release Management
- Must have worked for end user client side (Large Enterprise and Financial Services preferably), managing and improving multi-supplier models across multiple complex IT estates and geographies.
- Must have been the Head of all service based activities associated to: Service Relationship, IT Service Delivery, SIAM, Service Operational Management, Service Now tooling, Service Desk and EUC/Deskside Support.
Please respond with an updated CV asap.
Eames Consulting is acting as an Employment Business in relation to this vacancy.
