Job Overview

Insurance Business Analyst

Location: City of London, London Salary: £55000 - £65000 per annum
Type: Permanent Contact: Amelia Mercer
Posted: 2 months ago

Job Summary

This is an opportunity to join our multi award winning Insurance Consultancy business based in London. This role offers the opportunity to become business analyst and product SME for a bespoke accounting product. The successful candidate will be instrumental in developing the product and have prior experience of API implementation(s). You will join an existing team of 8 people, and an Agile product team of 4 people.

Externally you will support new customer throughout all project phases; from Idea to Initiation, Implementation and Embedding. For existing Customers, you will be the default day to day SME and support our in house account management function for Accounting customers.

Key Responsibilities

  • Quickly understand the business issues and data challenges of our customer's organisation and market.
  • Communicates effectively with Customers to identify needs and evaluate alternative business solutions.
  • Develop lasting business relationships with Customer personnel. Set and manage Customer expectations.
  • Continually seeks opportunities to increase customer satisfaction and deepen Customer relationships.
  • Work collaboratively with the organisation's Account Manager to regularly meet with your customers.
  • Support the Sales team with prospective Customer engagements and RFP's.
  • Contribute &/or lead Customer relationship meetings.
  • Act as a bridge between the Customer and the internal development team. Elicit, analyse and document requirements and specifications and be the conduit to establishing common understanding with the Customer and internal team.
  • Prepare/contribute and maintain a variety of project management tools including (but not limited to) High level planning, testing strategies, Change Requests (Azure DevOps), RAID logs and Defects logs.
  • Ensures issues are identified, tracked, reported on and resolved in a timely manner.

Experience / Requirements

  • Intermediate or stronger knowledge of the electronic accounting process.
  • Prior experience within a similar role.
  • London Market Insurance experience - either directly or experience working with a related area, either within a broking business, (re)insurer or related organisation.
  • Excellent knowledge of Microsoft Office 365.
  • Excellent communications skills, both written and verbal.
  • Experience of capturing and analysing business requirements.
  • Able to evidence a Continuous Improvement mindset.
  • Good stakeholder management experience.

Desirable Skills

  • Summary knowledge of electronic accounting options/landscape.
  • Summary knowledge of the electronic claims process.
  • Experience or awareness of XML, JSON, API's, XML, ACORD standards and webservices.
  • Experience with Azure DevOps.
  • Operational/process excellence experience with ability to understand and map business processes and influence others to appraise alternate approaches.
  • Software & System testing - this may be as a software end-user or as business analyst.
  • Ideally has experience with a recognized methodology in particular Agile (or PRINCE2, SSADM).

Eames Consulting is acting as an Employment Agency in relation to this vacancy.