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Job Description

Responsibilities

  - Provide day-to-day support for trade floor operations and applications.

  - Monitor and troubleshoot issues related to trade floor systems, applications, and infrastructure.

  - Ensure timely resolution of incidents and minimize impact on trading activities.

  - Coordinate with development teams for bug fixes, enhancements, and deployments.

  - Perform system health checks, log analysis, and performance tuning.

  - Implement and maintain monitoring tools to ensure system availability and performance.

  - Participate in on-call rotation to provide 24/7 support for critical issues.

  - Document support procedures, configurations, and troubleshooting steps.


Requirements:

  - Bachelor's or Master's degree in computer science or a related field.

  - 5+ years of experience in IT production support, preferably in a trading floor environment.

  - Strong understanding of financial markets and trading processes.

  - Experience with trade floor applications such as Bloomberg, Reuters, and trading platforms.

  - Knowledge of scripting languages (e.g., Shell, Python) for automation and monitoring.

  - Familiarity with ITIL practices for incident, problem, and change management.

  - Excellent communication skills and ability to work under pressure.

  - Proven ability to work independently and collaboratively in a team environment.


Desirable Skills

  - Experience with electronic trading systems and FIX protocol.

  - Knowledge of market data feeds and connectivity.

  - Understanding of networking concepts (TCP/IP, routing, firewalls).

  - Hands-on knowledge in hybrid cloud and know how middleware and applications are structured and interconnected

  - Certification in ITIL, AWS, or other relevant areas.

  - Familiarity with database technologies (SQL, Oracle, MongoDB).