IT Service Operations Manager - Desk-side Support, Service Now
One of our large FS clients are looking for a Senior IT Service Operations Manager to join the team, as part of a 3 year programme to invest in people, process and technology maturity.
There is a big push on process maturity. ultimately this role needs someone who would be important to reducing operational risk to service, reducing incidents through service provisioning and automation of services, being proactive with ideas around how the business can speed up delivery across a complex and SIAM service model.
Due to the nature of the role, you will need to have the following experience as well:
- Must have experience working with highly regulated environments (end customer only, and not via Service Provider), working with the IT technical, service, commercial, risk, performance and ITSM process teams to predict, prevent, and proactively reduce business impact through effective IT operations, which will help reduce Mean Time To Resolution and reduction/ impact of Incidents.
- Someone who has experience managing third parties to deliver ITSM, SIAM, Service Desk & Desk Side Support services to a business
- Someone who is incredibly tech savvy, someone who has also been pivotal at leading various ideas and innovative ways to reduce impact to service, always thinking about Risk around IT operations, and automation of services, in particularly with Service Now Tooling or Desk Side Support initiatives.
Eames Consulting is acting as an Employment Business in relation to this vacancy.