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Job Overview

ITSM Service Owner - Major Incident, Problem, Change, SIAM

Location: London, England Salary: £500 - £550 per day
Type: Contract Contact: Robin Muir
Posted: 2 months ago

ITSM Service Owner - Major Incident, Problem, Change, SIAM

One of our large multi-national clients are currently looking at growing out their Service Management and Delivery team quite significantly over the next 12-18 months.

They are currently Looking for a multiple IT Service Owners, one to look at evangelising their SIAM model and process, and the other to look at process ownership across Incident, Problem, Change and Knowledge, specific to a range of IT Transformation initiatives they are going through.

Due to the nature of the role, you will need to have the following experience:

  • Must come with a breadth in IT Service Management, specifically as a service process owner for Major Incident, Problem and Change Management.
  • Strong on 3rd party and supplier management and multi-supplier management through the implementation of a new SIAM function.
  • Someone needs to have owned a service as a Senior Service Manager/Head of Service, with the ability to run various service management elements end to end. e.g. Health-check/ Stand Up calls, Operations Meetings, Major Incidents, Governance meetings, risk reviews and performance reviews.
  • Any experience with business support service tool automation using Service Now would also be highly advantageous.

Eames Consulting is acting as an Employment Business in relation to this vacancy.