A leading insurer requires a Customer Journey Communications Manager on an initial 6 month contract as they shift from providing a broadly intermediated product based offering to one that creates market leading customer led propositions sold through multiple channels with a focus on mobile and digital.
This role will have responsibility for delivering the Customer Experience journey in a way which delivers both customer and journey outcomes with an ultimately positive impact on business performance.
Required skills & experience:
- Knowledge of target customers and their needs behaviours and instincts.
- Knowledge of operational communications and the impact these have in a service environment.
- Experience of designing new digitally enabled communications as part of a broader digital transformation programme.
If you are interested in this role please apply below or contact me for more information.
Eames Consulting is acting as an Employment Business in relation to this vacancy.