Problem & incident lead - P1 & P2, ITIL, process, documentation
One of our lager financial services clients is currently looking for a problem & incident management lead to be based in Chelmsford, as part of a resilient service IT operations team.
You will need to play a key role in overseeing and managing all aspects of problem and P1 & P2 impacting incidents, interacting with a wide range of senior stakeholders, across management, senior users and various delivery teams.
To be considered for this role, you will need the following:
- ITIL Certified and extensive experience of ITIL disciplines
- Previous experience of managing or liaising closely with a large IT outsourced service provider
- Extensive stakeholder management experience
- Technically proficient; ability to work within a live IT service environment, communicating technical concepts to non-technical people.
This is an urgent requirement, so please get in touch ASAP.