Job Overview

Problem & Incident Lead - P1 & P2, ITIL, Process, Documentation

Location: Chelmsford, United Kingdom Salary: £45,000
Type: Permanent Contact: Robin Muir
Posted: about 1 year ago

Problem & incident lead - P1 & P2, ITIL, process, documentation

One of our lager financial services clients is currently looking for a problem & incident management lead to be based in Chelmsford, as part of a resilient service IT operations team.

You will need to play a key role in overseeing and managing all aspects of problem and P1 & P2 impacting incidents, interacting with a wide range of senior stakeholders, across management, senior users and various delivery teams.

To be considered for this role, you will need the following:

  • ITIL Certified and extensive experience of ITIL disciplines
  • Previous experience of managing or liaising closely with a large IT outsourced service provider
  • Extensive stakeholder management experience
  • Technically proficient; ability to work within a live IT service environment, communicating technical concepts to non-technical people.

This is an urgent requirement, so please get in touch ASAP.