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Job Overview

Projects and Process Lead

Location: London, England Salary: Up to £61000 per annum
Type: Permanent Contact: Ishani Joshi
Posted: about 1 month ago

A Projects and Process Lead is required within a leading insurance firm to help drive forward some of their most challenging and interesting projects within their claims function.

Key responsibilities :

  • Ability to identify and lead key projects that will deliver benefit to TSG and the wider claims functions. Skills include:
  • Ability to identify, lead and manage project / activities and process improvements that will drive cost and time efficiencies, utilising new technology, where appropriate.
  • Undertake analysis to enable the project to achieve desired outcomes
  • Proactively look and identify process improvement opportunities
  • Communicate with key stakeholders at all levels within the business.
  • Defining and tracking cost and service benefit analysis.
  • Build effective relationships & communication channels with the following:
  • Head of Technical Services & Governance along with Heads of each function
  • Wider TSG Stakeholders including Data Analytics Lead and Business Analysts.
  • Claims Stakeholders at all levels
  • Claims TPA and Assistance Providers as required Project Managers (business and IT)
  • Country Claims Contacts across Europe
  • Provision of accurate and timely Technical Services & Governance reporting or task completion as delegated by the Technical Services & Governance Operations Manager
  • Manipulation of claims data to provide insightful analysis to the TSG functions
  • Develop and implement benefit tracking tools, as required, by key functions
  • Support the vendor management team with collation and management of supplier performance management data and ongoing compliance requirements
  • Utilising several analysis tools, predominately Qlik, to support all TSG business functions with gaining insight and greater understanding of current data

Own the Management of:

  • Team & Key Stakeholder training on Systems Process & Reporting
  • T360 Vendor Billing queries raised via the inbox arising from vendor and internal stakeholder.
  • Resolution and improvement of current processes to drive efficiency
  • The third-party audit schedule and issues - ensure the Audit Procedures are adhered to and M7 (Metricstream) system is accurate and effectively maintained
  • Onboarding of new vendors and internal staff onto M7
  • Act as subject matter experts and raise and resolve M7 system issues as these arise.
  • Maintenance, Governance and Accuracy of the Vendor Databases included the TPA Register, Legal and Adjuster Register and any other database identified.
  • Support all Technical Services & Governance functions with key ad hoc activities as identified from time to time by the TSG Managers

Qualifications :

  • Dip CII or working towards (preferred)
  • Appropriate IT and Analysis qualifications

If this role could be of interest to you, please apply with an up to date version of your CV.

Eames Consulting is acting as an Employment Agency in relation to this vacancy.