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Job Overview

Senior Service Delivery Manager – Service Introduction, ITIL, Service Desk

Location: Salary: £700 per day
Type: Contract Start Date: ASAP
Posted: about 1 month ago Contact: Robin Muir

A senior service delivery manager is required by leading insurance business to work on the design and implementation of a new service desk, service management tool and new service management processes across the business.

Due to the nature of the role, you will need the following experience:

  • Must be process orientated and a delivery focussed individual with experience specifically around IT service introduction (through to BAU), IT service improvement and service desk transformation programmes.
  • Must have live IT service operations experience, or supporting a range of technology services
  • Any exposure to implementing various service management tools would be highly desirable
  • Any insurance or financial services experience would be very advantageous for this role.

This is an urgent requirement, so please get in touch ASAP.