My client based in a Basingstoke is a leading Financial Services organisation. They have a new urgent opportunity for a Service Desk Manager. The role will be managing a team of 4 Helpdesk Engineers and 4 Application Support staff.
The role of Service Desk Manager is to provide day to day supervision for the Service Desk Team which provides a first point of contact to all the internal IT users. This is a customer focused culture, with emphasis on ownership of incidents and requests within the Service Desk team. You will be working throughout the full life cycle as well from attending support review meetings, staff scheduling, weekly reviews, management of the staff including evaluations, promotions and disciplinary through to the overall planning, directing and reporting of the department as a whole.
The correct candidate for the Service Desk Manager position will have at least three years working within a similar environment or have managed technical teams previously. You will have:
- Consistently worked within an ITIL environment and preferably hold an ITIL certification you should also be familiar with Agile and Kanban methodologies.
- Strong customer service skills
- Come from a technical background
- Experience of the creation and upkeep of SLA's and KPI's
- Excellent team management experience
This is an excellent opportunity to join a company that would be able to offer further career progression opportunities along with some excellent benefits.
If you are interested in this role, please apply below or contact me for more information.
Salary up to £60k plus benefits
Eames Consulting is acting as an Employment Agency in relation to this vacancy.