ITSM ServiceNow Engineer

Our client is a well-established organisation and is looking for someone to join their team due to expansion of business.

 

You would be responsible for:

• Support the administration and maintenance of the ServiceNow platform, including user management, configuration, patching, and troubleshooting.
• Work with team members to implement and customize various ServiceNow modules.
• Engage in the development and testing of new functionalities to ensure they meet business needs and best practices.
• Address ServiceNow-related issues, escalating more complex problems as needed.
• Help create and maintain documentation, such as user guides and technical specifications.
• Keep abreast of ServiceNow releases and features, assisting with the evaluation and integration of new capabilities.
• Support the automation of IT processes through the development and implementation of ServiceNow scripts and workflows.

Requirements:

• Diploma or degree in IT, Computer Science, or a related field
• 2 to 5 years of experience in a support role for ServiceNow or similar platforms
• Hands-on expertise in automation/scripting languages (e.g., JavaScript, PowerShell) is beneficial.
• Familiarity with ITIL practices or certifications is a plus.
• Experience in ServiceNow administration or relevant certifications is advantageous.

If you are keen to be part of the growth of an organization, and have the required skills, apply now for a confidential discussion.