Firewall Engineer - Network Security Specialist

Job Title: Firewall Engineer - Network Security Specialist
Location: Leeds
Type: Full-Time | Reports To: Network Operations Manager / Head of Managed Services
Salary: £45,000
Shift Pattern: Rotating shifts or business hours (based on operational needs)

About Us

We are a leading cybersecurity reseller and MSP delivering end-to-end security solutions. Our expert team powers proactive monitoring, management, and incident response to safeguard clients' networks, apps, and infrastructure. As our managed firewall and NOC services expand, we need a skilled NOC/Firewall Engineer with hands-on expertise in Check Point, Fortinet, or Palo Alto Networks to ensure secure, seamless network connectivity.

The Role

You will be the frontline technical expert in our 24/7 Network Operations Center, owning the daily monitoring, configuration, troubleshooting, and incident resolution of client firewalls and network security infrastructure. This hands-on position demands sharp technical skills and the ability to thrive in a fast-paced, client-focused environment.

What You'll Do

• Manage & Monitor: Operate client firewalls, VPNs, and network devices using advanced monitoring platforms and vendor tools.

• Configure & Update: Implement firewall rule changes, security policies, NAT, and routing on Check Point, Fortinet, or Palo Alto gear.

• Troubleshoot & Resolve: Investigate connectivity, performance, and security incidents swiftly, meeting SLA requirements.

• Maintain & Optimize: Conduct regular health checks and maintenance of firewall appliances and infrastructure.

• Collaborate: Work closely with SOC, professional services, and engineering teams to tackle complex incidents.

• Document & Communicate: Keep detailed records of changes and resolutions, providing clear status updates to clients.

• Onboard: Assist in integrating new clients and devices into our managed services platform.

What We're Looking For

Must Have:

• 2-4+ years in network operations or firewall support.

• Proven hands-on experience with Check Point (R80.x, SmartConsole, Gaia), Fortinet (FortiGate, FortiManager), or Palo Alto Networks (PAN-OS, Panorama).

• Strong networking fundamentals: TCP/IP, routing, NAT, VPN, DNS, VLANs.

• Expertise with firewall rule sets, traffic troubleshooting, and log analysis.

• Experience with ticketing systems (ServiceNow, Jira) and remote monitoring tools.

• Excellent communication and client service skills.

Nice to Have:

• Relevant certifications (CCSA/CCSE, NSE4/NSE5, PCNSE).

• Experience with high-availability firewall setups and failover.

• Scripting or automation skills (Python, Bash).

• Knowledge of ITIL and service management practices.

• Familiarity with cloud networking/security (AWS, Azure).

Eames Consulting is acting as an Employment Agency in relation to this vacancy.