Application Support, Commodity

We are seeking a highly skilled and motivated Application Support Analyst. The ideal candidate will have hands-on experience supporting applications within a commodity trading environment, specifically with a focus on ETRM systems. This role will work closely with business stakeholders, developers, and traders to ensure the smooth functioning of critical applications used on the trade floor.

Key Responsibilities:

• Application Support: Provide second-line support for trading applications used by traders, risk managers, and back-office teams. This includes troubleshooting issues, resolving incidents, and minimizing downtime for business-critical systems.
• ETRM System Support: Support and maintain ETRM systems, such as Openlink, Allegro, or others, to ensure functionality, integrity, and performance. Troubleshoot issues related to trade capture, PnL calculation, and market data integration.
• Trade Floor Collaboration: Act as the primary point of contact for all application-related issues on the trading floor, working with traders to resolve application problems in real-time.
• Issue Diagnosis & Resolution: Perform root cause analysis and resolve technical issues related to trading platforms, ensuring minimal disruption to trading activities.
• Incident Management: Track and prioritize incidents using ticketing systems, ensuring timely resolution and clear communication with business stakeholders.
• System Monitoring: Monitor key systems to ensure uptime, performance, and availability. Proactively identify and address potential issues before they impact operations.
• Software Updates & Patches: Assist with deployment of software patches, updates, and system configurations in coordination with development teams to enhance system functionality.
• Documentation & Reporting: Maintain comprehensive documentation for troubleshooting, issue resolution, and system configurations. Provide regular updates on system health and performance to senior management.

Required Skills & Experience:

• Experience with Commodity Trading: Strong understanding of the commodity trade floor environment, including trading, risk management, and operations processes. Familiarity with trading instruments such as energy, oil, gas, and metals.
• ETRM Knowledge: Experience with at least one major ETRM platform (e.g., Openlink, Allegro, Endur, Triple Point). Deep understanding of trade lifecycle, PnL, and risk management within these systems.
• Technical Skills: Proficiency in troubleshooting, configuration, and supporting applications in a production environment. Experience with databases (e.g., SQL) and scripting languages (e.g., Python, Shell).
• Problem-Solving Abilities: Strong analytical skills with the ability to diagnose and resolve complex technical issues quickly.

EA Licence: 16S8091

EA Reg No.: R1549798