I am the Partner and Associate Director on the Specialist Disciplines at Eames Consulting in the UK, specializing in claims and underwriting operations. I manage a highly successful team that supports clients and candidates across syndicates, company market insurers, MGAs, brokers, and insurtechs UK-wide.
I started my career in 2012 and, since then, have gained an extensive network, built long-standing relationships, and developed expansive market knowledge. I&rsquo;m able to partner with both my candidates and clients to provide a consultative and transparent approach, ensuring a high-quality service.
Aiming to connect with exceptional talent and provide solutions for my client's business objectives is key. I act as an advisor and intermediary to both parties, with a relationship built on honesty.
For my team, I aim to provide a platform for success. I strive to build a market-leading team with a world-class reputation. Working alongside individuals with drive and ambition and who want to become subject matter experts in their field is what drives me.
What Eames value resonates with you the most and why? Professional Expertise. I think that to really add value to the market, we need to have strong technical knowledge and be specialised in order to build a successful network and reputation.
What is it about recruitment that has kept you in the industry? I love the fast-paced nature of the work and enjoy being a subject matter expert in my field.
Typical Roles Sourced:&nbsp;
<ul>
<li>Head of Claims&nbsp;</li>
<li>Head of Claims Operations&nbsp;</li>
<li>Head of Underwriting Performance&nbsp;</li>
<li>Head of Underwriting Oversight&nbsp;</li>
<li>Head of Underwriting Operations&nbsp;</li>
<li>Claims Manager&nbsp;&nbsp;</li>
<li>Claims Operations Manager&nbsp;</li>
<li>Underwriting Performance Manager&nbsp;</li>
<li>Underwriting Oversight/Controls Manager&nbsp;</li>
<li>Underwriting Operations Manager&nbsp;</li>
<li>Head of Distribution&nbsp;&nbsp;</li>
<li>Distribution Manager / Broker Relationship Manager&nbsp;</li>
</ul>
&nbsp;

London

Sam Crayk

Specialist Disciplines

Partners

Claims & Operations

Director / Head of Operations

A newly established, well-backed specialty Lloyd’s insurance broker is seeking a hands-on Director / Head of Operations to help build and shape the business from the ground up. With no legacy systems or processes, this is a rare opportunity to design and implement a modern, tech-enabled operating model from day one. The business is focused on innovation, leveraging AI and smart technology to drive efficiency, scalability, and client experience. This is a highly practical role suited to someone who enjoys rolling up their sleeves, owning operations end-to-end, building processes, selecting systems, and embedding a lean, high-performing infrastructure without reliance on large teams. Key focus areas: <ul><li>Designing and implementing operational processes from scratch</li><li>Driving the adoption of AI and digital tools</li><li>Building a scalable, efficient operating model</li><li>Supporting business growth in a fast-paced environment</li></ul> Ideal profile: <ul><li>Strong operational leadership experience within insurance</li><li>Experience building or transforming operations in a growth environment</li><li>Comfortable in a hands-on, resource-lean setting</li><li>Forward-thinking, with a passion for technology and innovation</li></ul> For more information, please apply now or contact sam.crayk@eamesconsulting.com

Director / Head of Operations

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Sam Crayk