The Client
A global specialist insurer with a reputation for innovation, the client was looking to adopt new ways of working across projects and programmes, including increasing cloud- and automation-driven technology adoption.
The Challenge
The client was undertaking a complex cloud modernisation programme, migrating critical legacy infrastructure while maintaining security, operational resilience and business continuity.
Legacy systems and manual processes were impacting operational efficiency, particularly across policy and claims processing, while stringent regulatory and change controls added further complexity.
The client required specialist engineers across AWS and Azure who could bridge architecture and hands-on delivery, taking end-to-end ownership of complex transformation initiatives through an outcomes-led Statement of Work.
The Solution
Tom Cowan, Partner & Associate Director specialising in DevOps, Infrastructure & Cloud, initially partnered with the client to deploy two highly experienced AWS infrastructure engineers to support its cloud modernisation programme.
Following successful delivery and a growing relationship of trust, the partnership expanded to provide additional specialist engineering capability across Cloud, Infrastructure and Platform Engineering, supporting over 20 technology transformation initiatives.
The Outcome
Eames Consulting has deployed 15+ specialist engineers across Cloud, Infrastructure and Platform Engineering, delivering measurable improvements across the client's technology landscape. Key outcomes include:
Process Automation: Streamlined policy and claims data processing using SQL, improving data accessibility and reliability.
Platform Optimisation: Addressed longstanding technical debt within Snowflake, enhancing platform stability and operational efficiency.
Operational Efficiency: Reduced manual intervention across business-critical processes through automation.
Supporting the successful delivery of 20+ transformation initiatives, Eames Consulting has established itself as a trusted technology delivery partner.
The Future
With a stronger, more resilient technology foundation, the client is well positioned to accelerate future cloud, infrastructure and automation initiatives. The established partnership provides opportunities to support further technology transformation, systems design and implementation through ECMS, Eames Group's managed solutions arm.
“What started as a requirement for two specialist engineers has evolved into a trusted, long-term partnership. Seeing the impact our teams have made across cloud, infrastructure and platform engineering in driving meaningful transformation is a real testament to the strength of that partnership.” — Tom Cowan, Partner & Associate Director, DevOps, Infrastructure & Cloud.
If you're looking for your next opportunity or would like to build out a specialist infrastructure engineering team, get in touch with Tom at tom.cowan@eamesconsulting.com or speak to our Technology & Digital Enablement team.
