A leading insurance brokerage firm is looking for a Business Application Support Analyst to join their team based in Chelmsford, Essex.
The successful candidate will provide 1st/2nd line processing and technical support for business application users. Therefore, you will be a key member of the team enabling colleagues to focus on operational efficiency and customer satisfaction.
The responsibilities include:
- First point of contact for queries regarding the firm's Insurance system, providing technical phone and email support.
- Proactively dealing with user issues.
- Escalate all unresolved issues and arrange for external technical support where the issue cannot be resolved in house.
- Log all calls on a ticketing system and monitoring tickets to identify patterns or trends with the aim of reducing issues and reducing customer complaints.
Skills & experience required:
- Experience working within a Service Desk/Technical Help Desk capacity.
- Understanding of the general principles of Insurance Broking.
- Solid knowledge across IT support concepts, practices and procedures.
- Excellent verbal and written communication skills
.
If you are interested in this role please apply below or contact me for more information.
