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Job Description

​My client is a top leading life insurer with strong presence in Hong Kong. They are now looking for complaint handler or customer service talents to join their complaint team to handle and resolve cases professionally.

​Job Duties:

  • Handle and resolve complaints in a professional manner

  • Conduct prompt and through investigations independently and render quality resolutions to customers

  • Manage to act within standard turnaround time and in compliance with company guidelines and regulatory requirements

  • Work with other departments for case resolutions and streamline the workflow to enhance customer experience

  • Prepare regular management reports

The Person:

  • 4+ years’ solid experience in complaint handling, preferably in financial institutions·       

  • University graduate in business, finance, language studies or other relevant subjects

  • Good interpersonal and communication skills in verbal and written Chinese and English

  • Qualified license of IIQE Paper 1, 3 and 5