Job Duties:
Handle and resolve complaints in a professional manner
Conduct prompt and through investigations independently and render quality resolutions to customers
Manage to act within standard turnaround time and in compliance with company guidelines and regulatory requirements
Work with other departments for case resolutions and streamline the workflow to enhance customer experience
Prepare regular management reports
The Person:
4+ years’ solid experience in complaint handling, preferably in financial institutions·
University graduate in business, finance, language studies or other relevant subjects
Good interpersonal and communication skills in verbal and written Chinese and English
Qualified license of IIQE Paper 1, 3 and 5
