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Job Description

My Client is a top tier life insurance company with strong business in Hong Kong. They are looking for a customer service talent to join their team to manage their service center. ​

Job Duties:

  • Lead and manage the services provided to customers in accordance with managements' expectation and company principles.

  • Ensure customer enquiries, requests and complaints are handled professionally and efficiently.

  • Ensure smooth operation of the service counted by assigning duties, leaves and shifts schedules.

  • Manage center's traffic and proper servicing environment for customers.

  • Empower and develop team members through sharing, training, mentoring and coaching.

  • Perform quality checking on teammates' service qualities and conduct improvement trainings accordingly

  • Review and update service manuals / guideline regularly to uplift service standards and customer satisfaction.

Job requirement:

  • University / College graduate with 5+ years of relevant experience in customer service in FS / Insurance industry

  • 2+ years of supervisory / managerial experience.

  • Life insurance knowledge is a plus.

  • Service-oriented, self- motivated and team player.

  • Proficient in both spoken and written English and Chinese including Mandarin.