My Client is a top tier life insurance company with strong business in Hong Kong. They are looking for a customer service talent to join their team to manage their service center.
Job Duties:
Lead and manage the services provided to customers in accordance with managements' expectation and company principles.
Ensure customer enquiries, requests and complaints are handled professionally and efficiently.
Ensure smooth operation of the service counted by assigning duties, leaves and shifts schedules.
Manage center's traffic and proper servicing environment for customers.
Empower and develop team members through sharing, training, mentoring and coaching.
Perform quality checking on teammates' service qualities and conduct improvement trainings accordingly
Review and update service manuals / guideline regularly to uplift service standards and customer satisfaction.
Job requirement:
University / College graduate with 5+ years of relevant experience in customer service in FS / Insurance industry
2+ years of supervisory / managerial experience.
Life insurance knowledge is a plus.
Service-oriented, self- motivated and team player.
Proficient in both spoken and written English and Chinese including Mandarin.
