Back to Job Search

Job Description

​An MNC insurer is hiring a customer service manager to manage the daily operations of the team.

Job Duties:

  • Manage the hotline team to ensure smooth operations and provide best-in-class customer service to customers

  • Provide training and support to teammates on product knowledge, case handling and customer service skills

  • Monitor and keep track on the regulatory environment to ensure process are aligned with company compliance and regulations

  • Work closely with other departments for case resolution and streamline workflow to enhance customer experience

  • Handle ad-hoc projects and tasks


  • University gradate with a minimum of 5 years of solid industry experience in Customer Service Operations of Call Center / Service Counters

  • Strong business sense of customer service and operations management

  • Knowledge of insurance industry would be an advantage

  • Proficient in English, and Chinese, spoken and written

  • Qualified license of IIQE Paper 1, 3 and 5

  • Experience in complaint handling, perferably in insurance and financial institutions, advantage wit supervisory experience