My client is a top-tier life insurer, and they are looking for various customer service officers to join their team! They are looking for candidates ranging from junior to senior and if you have customer service experience, you are welcomed. All positions are not sales related and no sales targets involved.
Job Duties:
Handle customer enquiries on insurance products in a professional manner
Retain and enhance customer relationship by resolving raised questions
Communicate with customers through inbound calls and digital channels (live chats, emails)
Perform ad hoc duties assigned by managers
Job requirements:
1+ year of experience in customer service role, candidates from other industries are welcomed too
Customer oriented mindset with passion to provide excellent service
PC literate in MS Office
Proficiency in spoken Cantonese, English and Mandarin
Passed in IIQE paper 1, 3 and 5 is an additional plus (can sit for the exams after on-boarding)
Working pattern:
Working pattern:
Monday to Friday; 9am - 6pm
Incentive Scheme & OT allowance
Work from home arrangement is flexible
No night shifts
