My client a SaaS start up is looking for a Customer Success Manager to give the ultimate customer experience for their international clients. This application offers a security platform for rapid response.
- Building customer trust with the company, brand and products.
- Working closely and a commercial extension to the Contact Center Team
- Customer expansion, value creation, retention (renewal) and loyalty
- All pre-sales and post-sales support and activities (including Upselling/Cross-selling)
- Building and using a Customer onboarding framework
- Responsible for customer onboarding and training – onsite or offsite
- Support or response to any alerts and red flags directly from customer reaching out for some
- key issues or overdue customer support ticket.
- Consistently scanning the market(s) and providing valuable inputs/feedbacks for the business
- Leverage data and insights to drive key customer success activities and best practices at our
- largest customers
- Participate in the clients Go-to-market Process
- Provide technical product expertise Be the expert in deployment models and governance
- structures and share best practices from a business and technical perspective
Job Requirements
- Minimum of 5-7 years’ of account management role with a technical experience
- Develops and expands opportunity in the existing clients
- Good understand of Project and Time Management
- Preferably familiar with CRM tools
- Good interpersonal skills and enjoy interacting with clients/customers on a day to day basis
- Proactive and have the ability to analyse data, understand customer request to improve sales
- and service processes
- Excellent communication skills
- Proven ability to build and maintain strong relationships with people at all levels of a business
If you are interested in this role, please apply below or contact me for more information.
