Job Overview

Customer Success Manager

Location: Singapore Salary: $Negotiable
Type: Contact: Hazel Rowe
Posted: 17 days ago

My client a SaaS start up is looking for a Customer Success Manager to give the ultimate customer experience for their international clients. This application offers a security platform for rapid response.

  • Building customer trust with the company, brand and products.
  • Working closely and a commercial extension to the Contact Center Team
  • Customer expansion, value creation, retention (renewal) and loyalty
  • All pre-sales and post-sales support and activities (including Upselling/Cross-selling)
  • Building and using a Customer onboarding framework
  • Responsible for customer onboarding and training – onsite or offsite
  • Support or response to any alerts and red flags directly from customer reaching out for some
  • key issues or overdue customer support ticket.
  • Consistently scanning the market(s) and providing valuable inputs/feedbacks for the business
  • Leverage data and insights to drive key customer success activities and best practices at our
  • largest customers
  • Participate in the clients Go-to-market Process
  • Provide technical product expertise Be the expert in deployment models and governance
  • structures and share best practices from a business and technical perspective

Job Requirements

  • Minimum of 5-7 years’ of account management role with a technical experience
  • Develops and expands opportunity in the existing clients
  • Good understand of Project and Time Management
  • Preferably familiar with CRM tools
  • Good interpersonal skills and enjoy interacting with clients/customers on a day to day basis
  • Proactive and have the ability to analyse data, understand customer request to improve sales
  • and service processes
  • Excellent communication skills
  • Proven ability to build and maintain strong relationships with people at all levels of a business
If you are interested in this role, please apply below or contact me for more information. 
Job posted by Hazel Rowe - Registration Number: R1114575