My client is a reliable and reputable digital asset firm who is looking for a IT Helpdesk Engineer to support IT Operations on trading floor.
Responsibilities：
• Provide IT helpdesk and technical support by phone or desk side for desktop understanding of office365, outlook, win10
• Support company system and software application via phone or email
• Setup and configure smartphone, conference room AV equipment and video conference tools
• Troubleshoot IT related issue
• Arrange schedule with client for system update
• Provide 1st level on call after office hours support on a rotating roster basic
• Strong customer centric mindset
Requirement：
• Bachelor/ higher diploma in computer studies
• 2 - 5 years working experience in IT related field and solid helpdesk or deskside support background
• Experience in supporting traders/ front office is a plus
• Knowledge of windows 10, Mac OS, office 365, AV system
• Good communication skill in English, Cantonese and mandarin
• Able to work independently
