A client of mine is looking for a highly experienced Lead Incident Manager. Due to a new Service integration and management (SIAM) structure they will need an experienced Lead Incident Manager to effectively monitor and manage incidents both in-house and externally with 3rd party suppliers. Broadly experienced, this individual will need to co-ordinate and manage major incidents quickly and they will be required to lead a team of incident managers and incident analysts.
Due to the nature of the role, you will need the following experience:
- Proven experience Leading a team of major incident managers for large financially regulated enterprise customers
- Extensive experience dealing with major incidents
- Experience managing 3rd party suppliers to ensure actions are taken to improve service quality and stability of incidents.
This is an urgent requirement, so please get in touch ASAP.
Eames Consulting is acting as an Employment Business in relation to this vacancy.
