Job Overview

Service Desk Analyst

Location: City of London, London Salary: £30000 - £32000 per annum
Type: Permanent Contact: Kerry Woods
Posted: about 1 month ago

My client based in London is looking for a Service Desk Analyst to join a busy team. This person will be a self-motivated, energetic "go-getter" with strong organisational skills to work within the IT team in a very high volume and demanding help desk. The ideal candidate must possess a positive can-do attitude that thrives on meeting deadlines, a solid work ethic and a desire to learn as well as be part of a team.


  1. Manage a caseload of incoming service requests daily
  2. Provide basic-to-intermediate PC software and hardware technical support to the firms personnel
  3. Determines root cause of IT-related issues and troubleshoots providing technical expertise with accurate and timely solutions to ensure personnel satisfaction and productivity
  4. Tracks and documents detailed history of lifecycle of service requests
  5. Perform software installations as necessary
  6. Troubleshoot wireless and wired networking issues

Job requirements:

  1. Ability to deal with a diverse staff in a professional manner
  2. 2-4 years' experience in a help desk environment
  3. MS Office, Windows, Exchange, Active Directory, Troubleshooting.
  4. Ability to lift/carry 20-30 pound equipment
  5. Must possess a good understanding of software, operating systems and applications with troubleshooting skills gained from previous experience
  6. Must have outstanding people and communications skills with an approachable personality to interact with other team members as well as professional staff
  7. Team player, organised, self-motivated and able to prioritize
  8. Must be able to work in a high-pressure environment with multiple deadlines and a variety of demands

Salary £32k plus benefits. Please send CV ASAP if interested.

Eames Consulting is acting as an Employment Agency in relation to this vacancy.