A service desk business analyst is required by leading insurance business to work on the complete design and transition of a new service desk, utilising the service now tool.
You will be responsible for assisting the head of service integration and operations manager so consolidate their existing legacy estate, as well as the implementation of a new service desk and overarching processes for a new IT service.
Due to the nature of the role, you will need the following experience:
- Must have service now implementation experience
- Must have worked for mid to large enterprise service customers as the service desk SME for the business.
- Any assurance monitoring, UAT and E2E testing tools experience
This is an urgent requirement, so please get in touch ASAP.