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Job Description

Service Desk Manager


£400/day (Outside IR35)

3 Month Rolling Contract

I am currently recruiting for a Service Desk Manager for my consultancy client, for one of thier insurance clients. This project will be responsible for leading their global IT service desk to provide end-to-end customer service with hands-on technical experience. This is an 3 month rolling contract, paying around £400/day (Outside IR35) and is hybrid role.

The ideal candidate will have:

  • Oversee day to day fulfilment of Incidents, Service Requests, and completion of daily tasks within SLA
  • Act as an escalation point within the Service Desk team, with a focus on P1 & P2 incidents.
  • Provide 2nd/3rd line desktop and system support services across all offices.
  • Maintain and manage the Service Desk Knowledgebase & document store

If this sounds like you, Apply now!

Eames Consulting is acting as an Employment Business in relation to this vacancy.